At xlivon.xyz, we are committed to providing high-quality products and dedicated customer service. This warranty policy helps you understand your rights and protections when shopping with us.

1. Warranty Coverage

We warranty all products purchased from xlivon.xyz for a specific period from the date of receipt. The warranty covers:

  • Manufacturer defects: If your product has any issues due to manufacturing defects during the warranty period, we will repair or replace it free of charge.
  • Physical damage from shipping: If the product is damaged during shipping, please notify us immediately so we can handle the replacement.
  • Technical issues: If the product malfunctions during the warranty period, we will assist with repairs or replacements.

2. Warranty Period

The warranty period for products at xlivon.xyz ranges from 6 months to 2 years, depending on the type of product. The specific warranty period will be stated in the product description or on your purchase invoice.

3. Warranty Conditions

For your product to be eligible for warranty, the following conditions must be met:

  • Valid purchase receipt: You must provide a valid purchase receipt or delivery document when requesting a warranty.
  • Product must not have been repaired or altered by unauthorized third parties: Repairs or alterations performed at unauthorized service centers will void the warranty.
  • No damage from external causes: The warranty does not cover damage caused by accidents, misuse, or natural disasters.

4. Warranty Claim Process

To make a warranty claim, please follow these steps:

  1. Contact us: Submit your warranty request via email or phone. Provide full details about the product and the issue you are facing.
  2. Claim confirmation: Our support team will confirm your claim and may request additional information if needed.
  3. Send the product to the warranty center: If necessary, you will be guided on how to return the product to our warranty center.
  4. Repair or replacement: We will inspect the product and proceed with repairs or replacement if the product is eligible for warranty.

5. Non-Warranty Products

While we strive to ensure customer satisfaction, there are certain products that do not qualify for warranty, including:

  • Damages from misuse: This includes errors made by the user, such as dropping, breaking, or submerging the product in water.
  • Damage from natural disasters: Events like fires, floods, or other natural catastrophes are not covered.
  • Out-of-warranty products: Products beyond the warranty period will no longer be covered.

6. Return and Exchange Policy

If you are not satisfied with your product within 30 days of receiving it, you can request an exchange or refund. However, the product must be in its original condition and unused.

  • Exchange: If the product is defective or not as described, you may request an exchange for a similar product.
  • Refund: If the product cannot be exchanged, we will issue a refund.

7. Warranty Costs

We guarantee that all warranty services for manufacturer defects will be free of charge. However, if the product does not meet warranty conditions, the customer will be responsible for shipping and repair costs.

8. Contact Us

If you have any questions about our warranty policy, please contact us through the following channels:

We are always ready to assist you!