Return Policy for XLivon.xyz

1. Introduction

At XLivon.xyz, customer satisfaction is our priority. We strive to ensure that all our products meet your expectations. However, if for any reason you are not satisfied with your purchase, our return policy is designed to make the process straightforward and hassle-free.

2. Eligibility for Returns

  • Time Frame: Items are eligible for return within 30 days from the date of receipt.
  • Condition of Items: Products must be unused, undamaged, and in their original packaging. Any items that show signs of wear, misuse, or alteration will not be accepted.
  • Exceptions: Certain items such as personalized goods, clearance items, and digital products may not be eligible for return unless they arrive damaged or defective.

3. How to Initiate a Return

  • Step 1: Contact Us: Reach out to our customer service team via email at support@xlivon.xyz or call our hotline at (XXX) XXX-XXXX. Provide your order number and reason for the return.
  • Step 2: Receive Authorization: Once your request is reviewed, you will receive a Return Merchandise Authorization (RMA) number. This must be included with your returned package.
  • Step 3: Ship the Item: Use a secure shipping method to send the product back to the address provided in the RMA confirmation. Ensure the package includes all original documentation and accessories.

4. Refund Process

  • Inspection: Upon receipt, the returned items will be inspected to ensure they meet the eligibility criteria.
  • Refund Method: Refunds will be issued via the original payment method. Processing times may vary depending on your payment provider.
  • Partial Refunds: In cases where items are returned in a condition that diminishes their resale value, a partial refund may be issued at our discretion.

5. Exchanges

If you wish to exchange an item, please follow the same steps as outlined in the return process. Indicate your preference for an exchange, and we will do our best to accommodate your request.

6. Non-Returnable Items

Certain items are not eligible for return, including but not limited to:

  • Digital downloads
  • Gift cards
  • Personalized or custom-made products
  • Items marked as “final sale”

7. Damaged or Defective Items

  • Reporting: If you receive a damaged or defective product, please report it within 7 days of delivery.
  • Evidence: Provide photographic evidence and a detailed description of the issue.
  • Resolution: We will arrange for a replacement or refund as quickly as possible.

8. Return Shipping Costs

  • Responsibility: Customers are responsible for the cost of return shipping unless the item is defective or the wrong product was sent.
  • Tracking: We recommend using a trackable shipping service and purchasing insurance for your return shipment. XLivon.xyz is not responsible for lost or damaged return packages.

9. International Returns

For orders placed outside of [Your Country], the return process may vary. Please contact our customer service team for detailed instructions and additional considerations regarding customs and import fees.

10. Changes to the Return Policy

XLivon.xyz reserves the right to update or modify this return policy at any time. Changes will be posted on this page, and we encourage you to review it periodically.

Contact Us

If you have any questions or concerns regarding our return policy, please contact us: