1. Introduction
At xlivon.xyz, we are deeply committed to protecting the privacy of our customers. This Customer Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website, use our services, or interact with us. By accessing or using xlivon.xyz, you agree to the terms of this policy.
2. Information We Collect
We collect personal and non-personal information to enhance your experience on xlivon.xyz. The types of information we gather include:
a. Personal Information:
- Name
- Email address
- Phone number
- Billing and shipping addresses
- Payment details (processed securely through third-party payment providers)
b. Non-Personal Information:
- Browser type and version
- Device information
- IP address
- Cookies and usage data
3. How We Collect Your Information
We obtain information through various methods, including:
a. Direct Interaction:
- When you fill out forms on our website
- During customer service interactions
b. Automated Technologies:
- Cookies, web beacons, and tracking pixels
- Analytics tools
c. Third-Party Sources:
- Marketing partners
- Payment processors
4. Use of Collected Information
Your information is used to provide, improve, and personalize our services. Specific uses include:
- Processing transactions and managing orders
- Enhancing website functionality
- Sending promotional offers and updates
- Responding to inquiries and support requests
- Ensuring website security
5. Sharing Your Information
We respect your privacy and only share information as necessary to deliver our services. Your information may be shared with:
a. Service Providers:
- Payment gateways
- Shipping companies
b. Legal Requirements:
- To comply with applicable laws
- To respond to legal processes or requests from government authorities
c. Business Transfers:
- In the event of a merger, acquisition, or sale of company assets
6. Cookies and Tracking Technologies
Cookies and similar technologies help us understand how users interact with our website. By using xlivon.xyz, you agree to our use of cookies. You can manage cookie preferences through your browser settings.
7. Data Security
We implement robust security measures to protect your information, including:
- Data encryption
- Secure servers
- Regular security audits
Despite our efforts, no method of data transmission or storage is 100% secure. We encourage you to take precautions when sharing sensitive information.
8. Retention of Information
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy. Once your information is no longer needed, we securely delete or anonymize it.
9. Your Rights
As a customer, you have the following rights regarding your data:
- Access your personal information
- Request corrections to inaccuracies
- Request deletion of your information
- Opt-out of marketing communications
To exercise your rights, contact us at support@xlivon.xyz.
10. Third-Party Links
Our website may contain links to external sites. This policy does not apply to those sites, and we are not responsible for their privacy practices. We recommend reviewing the privacy policies of third-party websites.
11. Children’s Privacy
xlivon.xyz does not knowingly collect information from children under 13. If we discover that we have inadvertently gathered data from a child, we will delete it immediately.
12. Updates to This Policy
We may revise this Customer Privacy Policy from time to time. Any updates will be posted on this page with the revised date. Continued use of our website after changes constitutes acceptance of the updated policy.
13. Contact Us
If you have any questions or concerns about this policy, please reach out to us:
Email: admin@xlivon.xyz